Refund policy

1. Overview

At Poshaya, we strive for excellence in every piece we deliver. To maintain the highest hygiene and quality standards, we have established a clear policy regarding returns and refunds. By shopping with us, you agree to the terms outlined below.

2. Eligibility for Returns

We only accept returns or exchanges if the item received falls under one of the following categories:

  • Manufacturing Defects: Any structural flaws in the product.
  • Damaged on Arrival: Items damaged during transit.
  • Incorrect Item: If you received a product different from what you ordered (wrong size, color, or style).

3. Reporting a Problem

To be eligible for a resolution, you must notify us within 24 hours of receiving your
order.

How to report: Email us at infoposhaya@gmail.com or WhatsApp us at +91 76070 94446.

Required Documentation: You must provide your Order ID and clear photos or an
unboxing video showing the defect or damage.

4. Home Trial Policy

Once your return is received and inspected by our quality control team:

Approval: We will notify you via email/SMS regarding the approval or rejection of
Your refund.

Method: Approved refunds are processed back to the original payment method.

Timeline: Please allow 3–5 business days for the credit to appear in your account,
depending on your bank’s processing time.

6. Non-Returnable Items

For hygiene and safety reasons, the following are not eligible for return:

  • Items that have been worn, washed, or altered.
  • Items missing original tags, packaging, or accessories.
  • Products purchased during a "Clearance" or "Flash Sale."

7. Cancellations

By the Customer: Orders can only be cancelled within 2 hours of placement. Once
the order is processed or dispatched, it cannot be cancelled.

By Poshaya: We reserve the right to cancel any order due to stock unavailability,
pricing errors, or suspicion of fraudulent activity.

8. Contact Us

For any further queries regarding your order, please reach out to our support team:

Entity Name: Vedsaatvik Enterprises Private Limited

Address: Chawla Market, Govind Nagar, Kanpur. Pincode - 208006

Support Hours: 10:00 AM – 7:00 PM, Monday to Saturday