RETURN WINDOW
10 Days
Raise the request within 10 days from delivery.
Return & Exchange Policy
Returns, Made Reassuring.
If your purchase is not right for you, request a return or exchange within 10 days of delivery under our No-Questions-Asked Return Policy.
✓ 10-day request window
✓ No reason required
✓ Clear refund process
01
Raise your request
02
Return the product
03
Quality inspection
04
Exchange or refund
At a Glance
A simple and transparent policy
No reason is required for changing your mind, provided the returned product meets the eligibility conditions stated below.
RETURN PROMISE
No Questions Asked
Change your mind without having to provide a reason.
REFUND INITIATION
2–6 Days
After your returned product is approved.
Return & Exchange Eligibility
- The request must be raised within 10 days of delivery.
- The product must be unused, unworn, unwashed and unaltered.
- It must be returned in its original condition and packaging.
- All tags, labels, accessories and complimentary items must be intact.
- It must be free from stains, odours, perfume, makeup, damage and signs of use.
Non-Returnable Products
For hygiene, customisation or final-sale reasons, we cannot accept:
- Customised or altered outfits
- Products marked “Clearance” or “Final Sale”
- Gift cards
Any non-returnable status will be shown on the product page or communicated before purchase.
Damaged, Defective or Incorrect Products
Please contact Poshaya Customer Care within 48 hours of delivery and share:
- Your order ID
- Clear photographs of the product and packaging
- An unboxing video, if available
An unboxing video is recommended for faster resolution, but is not mandatory.
How to Raise a Request
The return or exchange option becomes available after the order is marked as delivered. Raise a request through the returns section of our website or contact Poshaya Customer Care.
Please do not send a product back before raising a request and receiving return instructions.
Return Pickup
Reverse pickup may be arranged depending on service availability at your location. If pickup is unavailable, you may be asked to send the product to our return address using a reliable courier service.
Our Customer Care team will provide the complete instructions before you ship the product.
Quality Inspection
Every returned product undergoes a quality inspection after reaching us. This is generally completed within 2–3 business days.
We will notify you when the return is approved or if additional information is required.
Products that fail inspection may be returned to the customer.
IMPORTANT
Keep the product in its original condition
Until your request is resolved, please retain the original packaging, tags, labels, accessories and complimentary items. Avoid washing, altering, wearing or applying perfume or makeup near the product.
What Happens Next
Exchange and refund timelines
Timelines begin after the returned product passes quality inspection.
5–7 business days
Approved exchanges are generally processed within 5–7 business days and remain subject to product and size availability.
Choose another option
If the requested product or size is unavailable, you may select an available alternative or request a refund.
2–6 business days
Once approved, your refund will be initiated to the original payment method. Bank or payment-provider processing times may vary.
Refund Information
What is refundable ?
Once your return is approved, the eligible product value will be refunded to the original payment method.
Original shipping charges, COD charges, convenience fees and other service charges are non-refundable, except where the product received is damaged, defective or incorrect.
After verification of a damaged, defective or incorrect product, we will arrange an appropriate replacement, exchange or refund at no additional cost to you.