01 Company Information

02 Eligibility & Acceptance

By using our website or services, you confirm that:

• You are at least 18 years old; or
• You are using the website under the supervision of a parent or lawful guardian.
• The information provided by you is accurate, current, and complete.

03 Products & Authenticity

Every product sold through official Poshaya channels is original, authentic, and designed or specially curated for the Poshaya brand.

We make reasonable efforts to ensure that product descriptions, sizes, prices, fabrics, colours, designs, and images are accurate. However:

• Colours may appear slightly different because of photography, lighting, or screen settings.
• Handmade, hand-embroidered, hand-dyed, or artisan-made products may have minor variations that form part of their individual character.
• Product measurements may have reasonable variations due to the nature of fabric and garment construction.

Such reasonable variations will not be treated as defects. This does not affect your rights where a product is materially different from its description.

04 Pricing & Availability

• Product prices are displayed in Indian Rupees (INR).
• Applicable taxes, shipping charges, COD charges, or other fees will be displayed at checkout.
• Prices and promotions may change without prior notice, but changes will not affect an order already accepted by Poshaya.
• Placing an item in your cart does not reserve the product.
• All orders are subject to stock availability and successful order verification.

If a product is unavailable or incorrectly priced, we may contact you for instructions or cancel the affected product. Any amount already paid for a cancelled product will be refunded.

05 Orders & Confirmation

An order placed on the website is a request to purchase. Receipt of an automated order message does not necessarily mean that the order has been finally accepted.

Poshaya may verify an order through telephone, SMS, email, WhatsApp, OTP, or another reasonable method before processing it.

Orders may be cancelled or held due to:

• Product unavailability
• Incorrect pricing or product information
• Incomplete or inaccurate delivery details
• Payment verification failure
• Suspected fraud, misuse, or unauthorized activity
• Delivery restrictions or operational circumstances

If Poshaya cancels a prepaid order, the applicable amount will be refunded in accordance with our Refund Policy.

06 Payment Methods

Depending on availability and eligibility, Poshaya may accept:

• UPI
• Credit or debit cards
• Net banking or supported digital payment methods
• Cash on Delivery
• Partial COD, involving part-payment online and the remaining amount on delivery

Payment options, limits, and charges may vary based on the order value, delivery location, and payment provider.

07 Shipping & Delivery

• Orders are generally processed within 1–3 business days.
• Customized or made-to-order products may require additional processing time.
• Estimated delivery is generally between 3–10 business days, depending on the location.
• Shipping charges, if applicable, will be displayed at checkout.
• Free shipping may be available on eligible orders or promotional campaigns.
• Tracking details will be shared after dispatch through SMS, email, WhatsApp, or another available channel.

Delivery timelines are estimates and may be affected by festivals, sale periods, weather, courier disruptions, remote locations, or other circumstances beyond reasonable control.

Customers are responsible for providing a complete and accurate delivery address and an available contact number.

08 Cancellation Policy

• Standard orders may be cancelled before dispatch by contacting Poshaya Customer Care or using the cancellation option available on the website.
• No cancellation fee will be charged for an approved cancellation before dispatch.
• Once an order has been dispatched, it cannot be cancelled.
• After delivery, eligible products may be returned under our 10-day No-Questions-Asked Return Policy.
• Customized, altered, and made-to-order products cannot be cancelled after production or alteration has started.
• Approved refunds for cancelled prepaid orders will be initiated within 2–6 business days.

09 Returns & Exchanges

Poshaya offers a 10-day No-Questions-Asked Return and Exchange Policy on eligible products.

A reason for changing your mind is not required, provided that:

• The request is raised within 10 days of delivery.
• The product is unused, unworn, unwashed, and unaltered.
• All original tags, labels, accessories, packaging, and complimentary items remain intact.
• The product is free from stains, odour, perfume, makeup, damage, or signs of use.

Non-Returnable & Non-Exchangeable Products

• Customized or altered outfits
• Made-to-order products
• Products clearly marked as “Clearance” or “Final Sale”
• Gift cards

The non-returnable status will be clearly disclosed on the product page or before purchase.

Damaged, Defective, or Incorrect Products

Please contact Poshaya Customer Care within 48 hours of delivery if you receive a damaged, defective, or incorrect product.

Clear product photographs should be provided. An unboxing video is recommended for faster resolution but is not mandatory.

After verification, we will arrange an appropriate replacement, exchange, or refund at no additional cost.

Exchanges

Approved exchanges are generally processed within 5–7 business days after the returned product passes quality inspection. Exchanges remain subject to product and size availability.

10 Refunds

• Returned products generally undergo quality inspection within 2–3 business days of reaching Poshaya.
• Once approved, refunds will be initiated within 2–6 business days.
• Prepaid orders will be refunded to the original payment method.
• COD refunds may be processed through bank transfer or UPI.
• Store credit may be selected by the customer but will not be imposed as the only option for an eligible monetary refund.
• Bank or payment-provider processing time may apply after Poshaya initiates the refund.

11 Offers, Coupons & Promotions

Coupons, discounts, promotional offers, and gift cards may be subject to separate conditions, including:

• Validity periods
• Minimum order values
• Product or category restrictions
• Limits on the number of uses
• Restrictions on combining multiple offers

Promotional benefits have no cash value unless expressly stated. If an order is cancelled or returned, the coupon or promotional benefit will be restored only where permitted by the applicable offer terms.

Poshaya may withdraw or correct a promotion affected by an obvious technical or pricing error, subject to applicable law.

12 User Accounts & Security

Where an account is created, you are responsible for:

• Providing accurate account information
• Protecting your password, OTP, and login credentials
• Informing Poshaya promptly about suspected unauthorized access
• Ensuring that your account is not used for fraud, abuse, or unlawful activity

13 Acceptable Use

You must not:

• Use the website for fraudulent, unlawful, or abusive purposes
• Place fake orders
• Attempt unauthorized access to the website or another customer’s account
• Introduce malware, harmful code, or automated attacks
• Copy, scrape, reproduce, or commercially exploit website content without permission
• Submit false, defamatory, obscene, misleading, or unlawful content
• Interfere with the website’s security, functionality, or operation

Poshaya may restrict access or take appropriate action against misuse, subject to applicable law.

14 Customer Reviews & Content

If you submit a review, photograph, comment, or other content:

• It must be based on your genuine experience.
• It must not violate another person’s privacy or intellectual-property rights.
• It must not contain unlawful, misleading, abusive, or inappropriate material.

Poshaya may moderate or remove content that violates these requirements. We will not manipulate or suppress genuine customer reviews merely because they are critical.

15 Intellectual Property

Unless otherwise stated, the website, Poshaya name and logo, product photographs, written content, graphics, packaging, original designs, and other brand materials are owned by or lawfully licensed to Vedsaatvik Enterprises Private Limited.

They may not be copied, modified, reproduced, republished, distributed, or commercially used without prior written permission.

Customers may share product links or website content for personal and non-commercial purposes, provided the content is not altered or presented misleadingly.

16 Privacy & Cookies

Customer information is collected and processed in accordance with our Privacy Policy and applicable law.

We may use necessary cookies and, with appropriate consent where required, analytics and advertising technologies such as Google Analytics and Meta Pixel.

Marketing consent may be withdrawn at any time. Withdrawing promotional consent will not stop essential order, delivery, payment, return, or customer-service communications.

Please review our Privacy Policy and cookie choices for complete details.

17 Third-Party Services & Links

Our website may use or link to third-party payment gateways, courier companies, analytics providers, social platforms, or other service providers.

Their services may be governed by separate terms and privacy policies. Poshaya remains responsible for its obligations to customers and will provide reasonable assistance for order-related issues involving its authorized service providers.

18 Service Availability

We aim to keep our website and services available and accurate. However, temporary interruptions may occur because of maintenance, technical issues, security concerns, or circumstances outside our reasonable control.

We may update, suspend, or discontinue a website feature, provided that confirmed customer orders and mandatory legal rights are handled appropriately.

19 Limitation of Liability

To the maximum extent permitted by law, Poshaya will not be liable for indirect or consequential losses resulting from the use or temporary unavailability of the website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from fraud, wilful misconduct, defective products, breach of statutory consumer rights, or obligations expressly accepted under these Terms.

20 Events Beyond Reasonable Control

Poshaya will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including severe weather, natural disasters, public disturbances, government restrictions, transport disruption, strikes, internet or payment-network failures, or courier interruptions.

We will take reasonable steps to minimize disruption and communicate material delays wherever possible.

21 Governing Law & Dispute Resolution

These Terms are governed by the laws of India.

Customers are encouraged to first contact Poshaya Customer Care so that we can attempt to resolve the concern promptly and fairly.

Subject to mandatory consumer-protection rights and the jurisdiction available under applicable law, disputes relating to these Terms shall be subject to the competent courts and authorities in Kanpur, Uttar Pradesh.

22 Changes to These Terms

Poshaya may update these Terms to reflect changes in its services, business operations, technology, or legal requirements.

Updated Terms will be published on the website with a revised effective date. Material changes may also be communicated through an appropriate channel.

Orders already accepted will generally remain governed by the terms applicable when the order was placed, unless a change is required by law or is more beneficial to the customer.

23 Customer Support & Grievances