Eligible Returns
Products returned within the applicable 10-day return period and meeting our return eligibility conditions.
Refund Policy
Refund Policy
At Poshaya, we aim to make every approved refund simple, transparent, and timely. Refunds are initiated after the returned product has been received, inspected, and approved.
01
Return Window
Applicable 10-day return period
02
Inspection
Generally completed within 2–3 business days
03
Refund Processing
Initiated within 2–6 business days after approval
When a Refund Is Applicable
A refund may be issued in the following circumstances, subject to the applicable terms and verification:
Prepaid Cancellation
Prepaid orders cancelled before dispatch may be refunded to the original payment method.
Product Issues
Damaged, defective, or incorrect products approved by Poshaya Customer Care.
Order Cancellation by Poshaya
Orders cancelled by Poshaya due to product unavailability or other operational reasons.
Undelivered Prepaid Orders
Prepaid orders that could not be delivered and are returned to Poshaya.
Duplicate or Failed Transactions
Duplicate or failed transactions where the payment has been successfully debited.
Return Verification
Returned products generally undergo quality inspection within 2–3 business days of reaching us.
For a standard return, the product must meet all applicable
eligibility conditions.
Product Condition
- Unused, unworn, unwashed, and unaltered
- Free from stains, odour, perfume, makeup, damage, or signs of use
Original Packaging
- All original tags and labels must remain intact
- Original packaging, accessories, and complimentary items must be included
We will notify you once the returned product has been approved
or if further information is required.
Refund Method
Prepaid Orders
The refund will be processed to the original payment method.
Cash on Delivery
The refund may be processed through bank transfer or UPI after the customer provides the required details.
Store Credit
Store credit may be selected by the customer instead of a monetary refund. It will not be imposed as the only refund option for an eligible monetary refund.
Customers should provide refund details only through Poshaya's
official and secure communication channels.
Refund Timeline
01
Product Received
The returned product reaches Poshaya for verification.
02
Quality Inspection
Returned products generally undergo inspection within 2–3 business days.
03
Refund Approval
Once the return is approved, Poshaya will initiate the refund within 2–6 business days.
04
Bank or Payment Processing
After initiation, the time taken for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.
Cancellation Refunds
Before Dispatch
A prepaid order cancelled before dispatch will be refunded to the original payment method.
After Dispatch
If cancellation is requested after dispatch, it may be treated as a return after delivery.
Cancelled by Poshaya
If Poshaya cancels an order, the full amount paid for the cancelled item will be refunded.
Applicable Conditions
Any applicable cancellation conditions will be communicated transparently before processing.
Refund Amount
For an approved standard return, the refund will generally include the amount paid for the eligible returned product after adjusting any discounts, coupons, or promotional benefits applied to that product.
Generally non-refundable charges:
- Original shipping charges
- COD charges
- Convenience fees
- Other service charges
These charges are non-refundable except when the product received is damaged, defective, or incorrect; the order is cancelled by Poshaya; or a refund of such charges is required under applicable law.
Partial Refunds
A partial refund may be considered only where the returned product has reduced value because of its condition or missing components.
Missing Components
Part of the product or set is missing.
Missing Accessories
Original accessories, packaging, or complimentary items are missing.
Signs of Use
The product shows stains, damage, alteration, or signs of use after delivery.
Any deduction will be reasonable and based on the actual condition
of the returned product. Poshaya will inform the customer before
issuing a partial refund.
If the product does not meet the return eligibility conditions, the return may be declined and the product may be sent back to the customer.
Damaged, Defective, or Incorrect Products
Please contact Poshaya Customer Care within 48 hours
of delivery if you receive a damaged, defective,
or incorrect product.
Verification
After verification, our team will review the issue and determine the appropriate resolution.
Resolution
We will arrange an appropriate refund, replacement, or exchange at no additional cost to you.
An unboxing video is recommended for faster resolution but
is not mandatory.
WITH POSHAYA
Simple. Transparent. Timely.
We aim to make every approved refund clear and straightforward, keeping you informed throughout the process.
Need Assistance?
We're here to help.
If an approved refund has not been received after the communicated timeline, please contact Poshaya Customer Care with your order ID and refund reference details.
Our team will review the status and assist you with the next steps.