Fabric & Appearance
Fabric quality, texture, colour, feel and overall appearance are carefully checked before dispatch.
Quality Assurance Policy
Crafted With Care.
From fabric selection and craftsmanship to final finishing and packaging, every Poshaya outfit passes through a careful quality inspection before it reaches you.
✓
Carefully Inspected
✓
Quality Craftsmanship
✓
Secure Packaging
01
Fabric & Materials
02
Craftsmanship Check
03
Final Inspection
04
Packed & Dispatched
Our Quality Standards
Every detail matters.
Our inspection process is designed to ensure that every Poshaya product meets our expectations for quality, finishing and presentation.
Stitching & Construction
Stitching strength, seam finishing and overall garment construction are reviewed for quality and durability.
Embroidery & Details
Embroidery, prints, embellishments, buttons and decorative details are checked for proper finishing and placement.
Size & Measurements
Product measurements are checked against the applicable size specifications to help ensure accuracy.
Cleanliness & Condition
Each product is checked for visible stains, tears, damage or other noticeable issues before being approved.
Completeness
Sets, accessories, tags, labels and other applicable components are checked for completeness.
Packaging Quality
Products are placed in secure and premium-quality protective packaging to help minimise the possibility of damage during transit.
Final Approval
Only products that pass the applicable quality checks are approved for final packing and dispatch.
HAND
CRAFTED
WITH CARE
CRAFTED
WITH CARE
Handmade & Artisan Products
Made beautifully, not identically.
Some Poshaya products feature hand embroidery, hand printing, hand dyeing, weaving or other artisan techniques.
Minor variations in colour, weave, motif placement or finishing may occur naturally. These characteristics are a part of the handmade nature of the product and can make each piece unique.
These natural characteristics are not considered manufacturing defects.
However, your rights are not affected if a product is damaged or materially different from its description.
Packaging & Dispatch
Protected from our door to yours.
Once a product has successfully completed inspection, it is carefully prepared for dispatch.
Careful Packing
Every approved product is carefully folded, packed and protected to reduce the possibility of damage during transit.
Dispatch & Tracking
Tracking information will be shared after dispatch through the applicable communication channel so you can follow your order until delivery.
WE'RE HERE TO HELP
If a product doesn't meet expectations.
Despite our careful inspection process, if you receive a damaged, defective, incomplete or incorrect product, please contact Poshaya Customer Care within 48 hours of delivery.
- Your order ID
- Clear photographs of the product and packaging
- An unboxing video, if available
An unboxing video is recommended for faster resolution, but it is not mandatory.
Resolution Process
We inspect. We verify. We resolve.
Once your concern is received, our team will review the information provided and verify the issue. After verification, we will arrange an appropriate replacement, exchange or refund at no additional cost to you, where applicable.
Our objective is to make the resolution process simple, transparent and fair.
SHOP WITH CONFIDENCE
10-Day No-Questions-Asked Returns
Eligible products are also covered by Poshaya's 10-day No-Questions-Asked Return and Exchange Policy, subject to the applicable conditions and exclusions stated in the Return and Refund Policy.
Quality you can feel.
Our goal is to offer beautifully crafted, couture-inspired Indian fashion with dependable quality, elegant finishing and thoughtful presentation — so every Poshaya order feels special from the moment it arrives.