Product Unavailability
The ordered product is unavailable or cannot be fulfilled.
Cancellation Policy
Cancellation Policy
At Poshaya, we understand that plans can change. You may request an order cancellation at any time before the order is dispatched.
01
Before Dispatch
Orders may be cancelled before dispatch
02
After Dispatch
Orders cannot be cancelled after dispatch
03
Refund Processing
Approved refunds initiated within 2–6 business days
How to Cancel an Order
To request cancellation, please use the cancellation option on our website, if available, or contact Poshaya Customer Care with the required order details.
Information Required
- Your order ID
- Registered mobile number or email address
- Product details, in case of partial cancellation
Important:
Submitting a cancellation request does not automatically
cancel the order. Cancellation will be confirmed after our
team verifies that the order has not been dispatched.
Cancellation Before Dispatch
01
Standard Orders
Standard orders may be cancelled before dispatch.
02
Complete or Partial Cancellation
You may request cancellation of the complete order or selected products, subject to processing status.
03
No Cancellation Fee
No cancellation fee will be charged for an approved cancellation made before dispatch.
04
Cancelled Orders Cannot Be Restored
Once cancelled, the order cannot be restored. You may place a new order if required.
Cancellation After Dispatch
Once an order has been dispatched, it cannot be cancelled.
However, after delivery, eligible products may be returned or exchanged within 10 days under Poshaya's No-Questions-Asked Return, Exchange & Refund Policy.
Important Delivery Note
Please do not refuse delivery unless advised by Poshaya Customer Care, as refusal may delay order closure and refund processing.
Cancellation by Poshaya
In rare circumstances, Poshaya may cancel an order due to operational, verification, product, or delivery-related reasons.
Incorrect Information
Incorrect product or pricing information is identified.
Payment Verification
Payment verification issues prevent successful processing.
Delivery Restrictions
The order cannot be delivered due to applicable delivery restrictions.
Unauthorized Transactions
A transaction is suspected to be fraudulent or unauthorized.
Operational Circumstances
Unforeseen operational circumstances may require an order to be cancelled.
If Poshaya cancels a prepaid order, the complete amount paid
for the cancelled product or order will be refunded.
Refund for Cancelled Orders
Prepaid Orders
Approved prepaid cancellations will be refunded to the original payment method.
Refund Initiation
Refunds will be initiated within 2–6 business days after cancellation approval.
Bank & Payment Processing
The time taken for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.
Cash on Delivery
Cash on Delivery orders do not require a refund if no payment has been collected.
Coupons & Promotional Offers:
Any coupon or promotional offer used on a cancelled order
will be restored only if permitted under the applicable
offer terms.
Order Modification
Changes to the size, colour, delivery address, or products are subject to availability and the order's processing status.
Modification Available
If the order has not progressed too far in processing, requested changes may be considered subject to availability.
Modification Not Possible
If modification is not possible, you may cancel the order before dispatch and place a new order with the correct details.
WITH POSHAYA
Simple. Clear. Customer First.
We aim to make order cancellations straightforward and transparent while keeping you informed throughout the process.
Need Assistance?
We're here to help.
For cancellation, modification, or refund-related assistance, please contact Poshaya Customer Care through the contact details available on our website.
Our team will be happy to assist you with your request.